Q: What payment methods do you accept?

A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options.

Q: Can I modify or cancel my order after placing it?

A: We process orders quickly, but if you need to make changes or cancel your order, please contact us within 12 hours of purchase.

Q: How do I track my order?

A: Once your order is shipped, you’ll receive a tracking number via email. You can use it to check your order status.

Q: Where do you ship to?

A: We currently ship to [Germany, France and Ireland]. If your country is not listed, please contact us for assistance.

Q: How long does shipping take?

A: Shipping times vary based on location:

International orders: 4-15 business days

Q: Do you offer free shipping?

A: Yes! We offer free shipping on all orders over.

Q: Will I have to pay customs fees?

A: International orders may be subject to customs fees, which vary by country. Please check with your local customs office for details.

Q: What materials are your products made of?

A: Our products are crafted from high-quality [materials like wood, metal, glass, etc.], ensuring durability and elegance.

Q: Are your lamps LED-compatible?

A: Yes, our lamps are designed to work with LED bulbs for energy efficiency and long-lasting performance.

Q: Do your lamps have adjustable brightness?

A: Many of our lighting products feature dimmable settings or touch controls for customizable brightness. Check the product description for details.

Q: How can I contact customer support?

A: You can reach us via email at thedecolofts@gmail.com, through our contact form, or via live chat on our website during business hours.

Q: How can I stay updated on new products and promotions?

A: Subscribe to our newsletter and follow us on social media platforms to get the latest updates, exclusive discounts, and decor inspiration!